Our own independent scheme gives you the benefit of ongoing preventative care and enables you to budget for your dental costs. Unlike national schemes, it allows you to choose how much you pay each month, and the level of cover you will receive.

The Williams Dental Plan
Our objectives are to attain a high standard of dental health for the whole family and to minimise the need for treatment by following a top quality maintenance plan based on preventative measures and advice.

We offer:

• Preventative care for long term dental health
• Affordable monthly payments
• 10% discount on private dental treatment
• No assessment needed before joining
• Supplementary Insurance

Plan options

Silver Plan£8.75 per month

• 2 detailed examinations per year
• 10% discount on private dental treatment
• Supplementary Insurance including overseas and UK emergency cover

• 2 detailed examinations per year
• 1 hygienist visit per year
• 10% discount on private dental treatment
• Supplementary Insurance including overseas and UK emergency cover

• 2 detailed examinations per year
• 2 hygienist visits per year
• 10% discount on private dental treatment
• Supplementary Insurance including overseas and UK emergency cover

• 1 detailed examination per year
• 10% discount on private dental treatment
• Supplementary Insurance including overseas and UK emergency cover

How to register

To register please call in to reception with your current account details and speak to our friendly and helpful staff. Alternatively please call us for further info at our Marlborough practice on 01672 513845 or at our Hungerford practice on 01488 684142

Key facts and information about the plan
April 2010

What happens if I have an emergency?
If you have an unexpected emergency such as a dental accident or toothache, please ring one of the following emergency numbers:

At home: 01672 513845 or 01488 684142
Away from home in the UK: 0800 525631
Overseas: +44 1747 820841 – when the dental helpline will endeavour to find an English-speaking dentist to assist you.

Supplementary Dental Injury and Emergency Insurance
The Supplementary Dental Injury and Emergency Insurance is
arranged by dental plan administrators DPAS Limited acting solely
as agent for the insurers ACE European Group Limited. DPAS does
not charge a fee for this. DPAS only offers the Supplementary Dental
Injury and Emergency Insurance provided by ACE and does not offer
any advice or personal recommendations about ACE products. DPAS
is authorised and regulated by the Financial Services Authority (Reg.
No. FRN315179) and its permitted business is arranging contracts of
general insurance – see www.fsa.gov.uk/register for details.

How do I claim under the Supplementary Insurance?
If you are away from home and have to see a dentist in an emergency, you should receive the temporary treatment necessary to render you in a comfortable condition. Please pay that dentist and ask for a written receipt and details of the treatment carried out. On your return home, you should complete a Claim Form and submit this to DPAS.

We will help you to complete a Claim Form should you need treatment for a dental injury. If the treatment is likely to cost more than £225 (and thus require prior authorisation from DPAS) we will provide a costed treatment plan. An assessment by an independent dentist may be requested before this permanent treatment is authorised.

Further details about the Williams Dental Plan

Supplementary dental injury and emergency insurance policy summary
Whilst you are a member of a dental plan administered by DPAS
Limited (‘DPAS’) you are covered by Supplementary Dental Injury and
Emergency Insurance underwritten by ACE European Group Limited
(‘ACE’). The insurance is also administered by DPAS. ACE and DPAS
are both authorised and regulated by the Financial Services Authority.
This is a brief description of your Supplementary Dental Injury and
Emergency Insurance. It does not contain the full terms and conditions.
Full details of the cover applicable, benefits payable, terms, conditions
and exclusions are contained within the Policy which is available upon
request and will be sent to you separately when you join the plan.

The Supplementary Dental Injury and Emergency Insurance
provides cover for costs incurred for temporary dental treatment
as a result of a dental emergency when away from home or abroad,
and cover towards the cost of permanent dental treatment following
a dental injury. It also provides for the payment of out-of-hours fees
when dentists are required to open their dental surgery to treat you in
an emergency. There is also a hospital cash benefit payable when you
are under the care of a dental or oral/maxillofacial surgeon and a cash
benefit payable following the diagnosis of mouth cancer. See table
opposite for the benefits and main exclusions.

Policy Duration
The Supplementary Dental Injury and Emergency Insurance is a
monthly contract, which continues for as long as you continue to pay
your monthly premiums. You should review and update your cover
periodically to ensure it remains adequate.

Cancellation
If you decide within 14 days of receiving the Policy that the insurance
does not meet your requirements, you may return the Policy to DPAS for
cancellation. A full refund of any premium paid will be allowed, provided
no claims have been made. As the insurance is an integral part of the
dental plan, cancellation of the insurance will automatically cancel your
membership of the dental plan.

How to make a claim under the Supplementary Dental injury and Emergency Insurance
A completed Claim Form, together with any necessary supporting
documentation, should be submitted to the Insurance team at DPAS
as soon as possible (see also “How To Make A Claim” within the
Policy). Claim Forms are available either from your dental practice or
DPAS. If you need to discuss your claim at any stage, please contact
DPAS (see Useful Contact Details).

How to make a complaint in connection with the Supplementary Dental Injury and Emergency Insurance
If you are dissatisfied with the service provided in relation to the
insurance, or if you feel an incorrect decision has been made, please
contact the Insurance team at DPAS (see Useful Contact Details).
If you are still not satisfied, please contact the Accident & Health
Customer Service Manager at ACE, providing your name, address and
policy details. ACE is a member of the Financial Ombudsman Service,
so if your complaint still remains unresolved, you are entitled to
approach the Financial Ombudsman for assistance. A leaflet explaining
its procedure is available on request from ACE. These complaint
procedures do not affect your legal rights.

Financial Services Compensation Scheme (FSCS)
In the unlikely event of ACE being unable to meet its liabilities, you may
be entitled to compensation under the Financial Services Compensation
Scheme (see Useful Contact Details). The FSCS will meet the first £2,000
of a claim in full plus 90% of the balance without any upper limit.

Benefits

Treatment following dental injury
To assist with the cost of treatment after a dental accident. Treatment limits and an overall limit per calendar year apply (see section 1 of the Policy)

Temporary emergency dental treatment in the UK and abroad
Payment towards temporary emergency treatment when away from your own dentist. Treatment limits and an overall limit per incident and per calendar year apply (see section 2 of the policy document)

Out of hours consultation for dental emergency or dental injury
Pays a call out charge to a dentist who opens their surgery to treat you in a dental emergency (weekends, Bank Holidays and 6pm to 8am weekdays. See section 2 of the policy document)

Hospital cash benefit
Pays a benefit per night when staying overnight in hospital under the care of a dental or oral/maxillo facial surgeon (see section 3 of the policy document)

Mouth cancer benefit
A benefit payable when first diagnosed by a qualified dentist or doctor (see section 4 of the policy document)

What are the main exclusions of the Supplementary Insurance?

Dental injuries
i) where the need for treatment does not become apparent within one week of the injury incident; ii) resulting whilst participating in boxing or rugby unless appropriate mouth protection is worn. (More information in Section 1 of the policy document)

Implants
(More information in Section 1 of the policy document)

Permanent treatment in a dental emergency
More information in Section 2 of the policy document

Emergency treatment provided by your own dentist or a dentist/ specialist acting on your dentists behalf
(More information in Section 2 of the policy document)

Mouth cancer diagnosed before joining the dental plan
(More information in Section 4 of the policy document)

Useful Contact Details

DPAS Limited
Place Farm Courtyard, Court Street, Tisbury, Wiltshire SP3 6LW
(Tel: 01747 873230 Fax: 01747 871806
Email: insurance@dpas.co.uk)

ACE European Group Limited
200 Broomielaw, Glasgow G1 4RU
(Tel: 0845 8410056 Fax: 01293 597376
Email: A&Hcustserv.complaints@aceina. com)

Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall, London, E14 9SR
(Tel: 0845 080 1800 Fax: 02027 9641001
Website: www. financial-ombudsman.org.uk)

Financial Services Compensation Scheme
7th Floor Lloyds Chambers, Portsoken Street, London E1 8BN
Fax: 020 7892 7301