About us

about-us-headerAt the Williams Dental Practice we concentrate on what’s important to you as a patient. Professional, timely, personal and considerate service.

Our practice

The Williams Dental Practice was established in 1987 and is a family-run private practice, with NHS facilities for children. Our dentists, hygienists and dental care professionials are based in our conveniently-located, high street surgeries in Marlborough, Wiltshire and Hungerford, Berkshire.

Marlborough PracticeOur friendly, approachable and experienced team is committed to understanding your needs, meeting your expectations and alleviating any concerns you may have. We are able to advise you individually on the best approach to good dental health and hygiene. We’ll also discuss fully with you the options available for any treatment you may require.

We are proud of the attention that we offer to visitors of the practice. We take time to ensure we can offer all of our patients the best, and most appropriate, routes for ongoing dental care.

We have BDA Good Practice accreditation. The BDA Good Practice Scheme is a quality assurance framework for UK dental practices. As a member of the Scheme, our practice demonstrates a visible commitment to providing quality dental care to nationally recognised best practice standards. You can trust us to look after you and your family’s dental health.


Your first visit

Hungerford PracticeFirst-time visitors to the practice will have the time to discuss their dental needs. We will explain your current dental status to you so that you can begin to make informed decisions about your ongoing dental care.

We offer a wide range of treatments within our practice. For more complex treatments – implants for example – we work closely with specialist practices and can recommend the right person for your particular needs.

We also work with a local supplier – the Marlborough Dental Laboratory, who provides us with high quality technical solutions.

To register with the Williams Dental Practice, please call your nearest practice: Marlborough 01672 513845 or Hungerford 01488 684142 or pop in and our team will be glad to help with your enquiry.


Our policies

Acceptance

Adult patients are accepted on a private basis only. You may either join the Williams Dental Care Plan or ‘pay as you go’.
Appointment reminders
For your convenience, we can send you a text message or email 24 hours before a scheduled appointment. Alternatively, we can write to you prior to your next appointment.

Missed appointments

We work hard within our practice to provide those very important emergency appointments we sometimes need. To help us, we ask that you contact us to cancel your appointments if your plans change. This frees up time for us to offer your appointment time to someone who urgently needs our help.

Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers concerns in a caring and sensitive way.

Our full complaints procedure can be read here.

Disabled access

There is a small step at the Marlborough surgery entrance for which we have a portable ramp. Unfortunately the patients toilet is very small, due to space limitations and cannot accommodate a wheelchair.

There are two steep steps into our Hungerford practice and access is difficult. No ramp access is practical but if you require assistance our staff are always willing to help in any way possible. The patients’ toilet is also small, due to space limitations and cannot accommodate a wheelchair.

Please contact the surgeries for further information.


How to join the practice

ReceptionTo register with the Williams Dental Practice, please call your nearest practice: Marlborough 01672 513845 or Hungerford 01488 684142 or pop in and our team will be glad to help with your enquiry.

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